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DDC MLS is part of the DDC Group, which employs thousands of employees located in 13 locations around the world. DDC Group provides its services in the global market with incomparable structure and consistency of its business.

DDC MLS currently has an open position for IT Helpdesk officer in Banja Luka!

IT Helpdesk officer (m/f)

Key Responsibilities:

  • Diagnosis and repair of computer equipment (hardware and software)
  • Administration of local and remote networks (LAN, VLAN, VPN)
  • Administration and maintenance of infrastructure server solutions (virtualization, backup, disaster recovery, storage, cloud, etc.)
  • Work on projects
  • Independent, active, accurate and responsible performing maintenance activities
  • Responsible for gathering and resolving IT issues through the ticketing system
  • Ticket escalation for the next IT support level
  • Responsible for asset management
  • Other IT tasks related for the 1st level of IT support


  • IT Support Helpdesk Software – team works desk or other software desirable, however training will be provided
  • Proven IT experience, specifically the use of Microsoft/MS
  • Office products to support end users and ability to produce high quality documentation
  • Experience creating ‘how to’ guides for staff
  • Demonstrated understanding of IT Management
  • Experience with databases, servers, internet, cloud, virtualization, networking
  • Minimum 2 years of experience as an IT technician

Knowledge and skills:

  • Excellent reading and grammar skills of English language is a must (minimum knowledge at B1 level)
  • Graduation from Bachelor’s degree or possession of a university equivalency diploma
  • Display confidence when dealing with people, with well-developed written and verbal communication skills
  • Organizational skills
  • Excellent problem-solving skills with strong analytical skills
  • To be able to prioritize and manage many assignments at the same time
  • Very good interpersonal skills


  • Ability to investigate issues and requirements and identify and prioritize appropriate solutions
  • Ability to adapt and adjust to changing processes, constantly seeking process improvement.
  • Able to work according the company high quality standards
  • Work to your own Initiative
  • High accuracy
  • Reliable
  • Integrity
  • Attention to detail

Location: Banja Luka

If you are interested to join our team, we encourage you to share your background, interests and ambitions with us. All interested in this position can apply by sending CV on email:

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