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IT Assistant (m/f)

- dana
Mreža za izgradnju mira
Informatika, Neprofitne organizacije
Mjesto rada:
Rok prijave:

O poslu

Opis radnog mjesta: Duty Station: Bihac, Bosnia and Herzegovina

Application Deadline: 11 December 2019

Position Title: IT Assistant (Helpdesk, DB, Analyst and Programer)

Contract type: SST Graded, 6 months, renewable

Grade: G5

Starting Date: as soon as possible

Reference Code: SVN 07-11/19

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.

The International Organization for Migration (IOM) – the UN Migration Agency – is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM has been present in Bosnia and Herzegovina (BiH) since 1992, starting out in the basement of Koševo Hospital, where IOM organized medical evacuations for war-wounded individuals who could not be treated locally. Following the end of the war, IOM, together with the international community, continued to assist population of BiH in rebuilding their lives and working for a better future. Today, with a focus on building the capacity of the BiH government to manage migration, IOM is working with a wide range of governmental and non-governmental partners in a wide range of migration related areas.

Core Functions/Responsibilities

Under the overall supervision of the Chief of Mission, and direct supervision of Resource Management Officer, the incumbent will perform the following functions:

All duties and responsibilities will be carried out in strict adherence to IOM policies and guidelines, including those related to confidentiality and data protection. (optional as this is already part of the mandatory document to be signed by incoming staff)

Support IOM staff in IOM offices and its remote sites with day to day IT activities ensure competency to access and use of IT system;
Setup and maintain the mission IT equipment to assure data integrity, security and availability; Diagnose equipment problems; liaise with the supervisor regarding repair or replacement.
Maintain the internet connections for IOM Office and its remote sites.
Provide user support and training to use, operation, and maintain the databases and assist in the implementation of all auxiliary subsystems and modules ; provide user support and training to use MS Windows, and MS Office, as well as for other programs used in the Mission;
Install and administer the existing and new IT equipment and tracking inventory.
Maintain the backup/restore, data validation and security procedures to assure data integrity and availability.
Maintain the systems, subsystems and modules of mission database in accordance with the needs and requirements of each program and project; Run Database queries and procedures.
Install and administer the corporate security system for a various system and network components, including access to internet, protection against viruses, etc.
Other related duties as required.
Vrsta posla:rad na određeno vrijeme
Regija:Unsko-sanski kanton regija

O zaposleniku

Znanja i kvalifikacije:Required Qualifications and Experience

Education: University degree in IT from an accredited academic institution with 3 years of relevant working experience; or Highschool Diploma from a relevant field with five years of working experience


Previous experience in system administration;
Excellent knowledge in using MS O365;
Excellent knowledge and experience in using of MS SQL and DB administration;
Excellent knowledge of cloud base solution;
Excellent knowledge and experience in developing web and mobile application;
Excellent knowledge and experience in C# and JAVA.
Five years experience in the same field.
Language(s): English and one of the three languages of Bosnia and Herzegovina (Bosnian/Croatian/Serbian)

Required Competencies

The incumbent is expected to demonstrate the following values and competencies:


Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Core Competencies

Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.
How to apply

Interested candidates are invited to submit their application (IOM PHF- Personal History Form and motivation letter ) electronically by email to:

Internal candidates are to apply by sending Internal Application Form.

Please note that only IOM PHF will be considered.

IOM CV Form – Personal History Form

Subject: SVN 07-11/19


Applications must be received by 11 December 2019.

Posting period: 27 Nov 2019 – 11 Dec 2019

The appointment is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.

Vacancy is open to candidates residing in the country of the duty station or from a location in a neighboring country which is within commuting distance of the duty station. Candidates applying from another location outside commuting distance will be considered locally recruited and will not be eligible for allowances or benefits available to eligible internationally-recruited staff. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighboring country located within commuting and outside commuting distance, and work permit, as applicable.

Duty Station: Bihać
Closing Date: Wednesday, December 11, 2019
Language English
Minimalna stručna sprema:Fakultet
Strani jezik:engleski
Poznavanje rada na računaru:napredno
Potrebno radno iskustvo:tri godine
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