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Customer Service Advisor - Swedish language (f/m)
DDC MLS currently has an open position for Customer Service Advisor for Swedish language!
Customer Service Advisor for Swedish language (m/f)
Key Responsibilities:
- Handling incoming social, email, chat from existing customers, dealing with any inquiries they may have, striving for a first contact resolution
- Responding to all enquirers in a professional, courteous, and friendly manner
- Build rapport with the customer to provide a best-in-class customer service experience
- Maintaining customer information and records in line with the DPA and our internal Information Management Security processes
- Any other duties in line with business requirements
Experience:
- Call Centre experience using social, email, chat (desirable)
- Excellent use of English language, both verbal and written (minimum levels: B1/B2)
- Excellent use of Swedish both verbal and written
- IT literate
Knowledge and skills:
- Excellent customer care skills
- Excellent understanding and interpretation of written and spoken Swedish language(B2-C1)
- Excellent written English
- Excellent speaking and listening skills
- Good teamwork skills and the ability to work unsupervised
- The ability to work quickly and under pressure
- A professional attitude when dealing with customers
- Being flexible and adaptable
- Excellent spelling and grammar
- Knowledgeable in the retail industry
- A genuine passion for helping others
- Ability to achieve targets
Location: Sarajevo, Banja Luka, or REMOTE.
If you are interested to join our team, we encourage you to share your background, interests and ambitions with us. All interested in this position can apply by sending CV on email: [email protected]