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DDC MLS is part of the DDC Group, which employs thousands of employees located in 13 locations around the world. DDC Group provides its services in the global market with incomparable structure and consistency of its business.

DDC MLS currently has several open positions for Customer Service Advisors(German language).

Customer Service Advisor - German language (m/f)

Key Responsibilities:

  • Handling incoming social, email, chat from existing customers, dealing with any enquiries they may have, striving for a first contact resolution
  • Responding to all enquirers in a professional, courteous and friendly manner
  • Build rapport with the customer to provide a best-in-class customer service experience
  • Maintaining customer information and records in line with the DPA and our internal Information Management Security processes.
  • Any other duties in line with business requirements

Experience:

  • Call Centre experience using social, email, chat (desirable)
  • Experience in strong phone contact handling skills and active listening (desirable)
  • Familiarity with CRM systems and contact centre technology (desirable)
  • Customer orientation and ability to adapt/respond to different types of characters
  • Experience in problem-solving, mediation and conflict resolution and complaint resolution techniques
  • IT literacy (must)

Knowledge and skills:

  • Excellent customer care skills
  • Excellent understanding and interpretation of German language (C1 level)
  • Excellent written English
  • Excellent speaking and listening skills
  • Good teamwork skills and the ability to work unsupervised
  • The ability to work quickly and under pressure
  • A professional attitude when dealing with customers
  • Being flexible and adaptable
  • Excellent spelling and grammar
  • Knowledgeable in the retail industry
  • A genuine passion for helping others
  • Ability to achieve targets

Location: Sarajevo, Banja Luka or REMOTE

If you are interested in joining our team, we encourage you to share your background, interests and ambitions with us. All interested candidates can apply by visiting this link: https://career.ddcce.ba/jobs or by clicking the 'Application link' below.

Application link: https://career.ddcce.ba/jobs/439b3805-3fc0-49b5-ac7a-009858d71022



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