Contract and Governance Manager, Bid Management (m/f)

20 dana do isteka
Mjesto rada:
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As a Contract and Governance Manager you provide your expertise to oversee the contract management activities and guide the business through proper governance within bid management.

Contract and Governance Manager, Bid Management (m/f)

Key responsibilities

  • Coordinate and facilitate bid governance activities (GREAT), including the documentation of outcomes and approvals in line with governance thresholds and rules
  • Collaborate with cross functional subject matter experts to review Master Service Agreements (MSA), Statements of Work (SOW), Change Orders and other contractual documents for services being contracted across one or more service lines
  • May support contract renewal performing activities such as building proformas, performing customer financial analysis including EASE models

Core competencies

  • Focusing on customers, knowing my organization, managing self-development, giving support

Functional competencies

  • Experience working with legal document or in contract management support
  • Experience supporting governance process for bid management
  • Facilitation skills and stakeholder management
  • Advanced skills in technical or legal writing
  • Basic knowledge of project management in a global, cross-functional business development environment


  • 5+ years of work experience with legal documents, contract management, bid governance or equivalent
  • Studies in Legal, Business or Financial fields are preferred
  • Proficiency in the English language; German or Mandarin are a plus

Detailed Description

    Reporting to the Senior Director of Solutions, the Contract & Governance Manager is responsible for supporting the GREAT governance processes and the management and documentation of all activities related to the contract negotiation process. Primary responsibilities include executing established governance processes for pricing, deal and contract signature approval (GREAT) and the overall management of contractual documents, creating project plans, status reports, and ensuring document version control on behalf of TELUS International and the applicable TELUS International client; Collaborate with subject matter experts (e.g. Commercial, Global Solutions Development team, legal teams, operational teams, Risk, Regulatory and Tax, etc.) to review and document TELUS International’s provisions within Master Service Agreements, Statements of Work and other contractual documents as it relates to customer contact center support and technology transactions.
  • EMEA daytime hours to align with CET working hours of 8 a.m. to 5 p.m. CET; or
  • Philippines/India local night/overnight hours to align with U.S. working hours of 8 a.m. to 5 p.m. ET (UTC -5:00 hours autumn/winter; UTC -4:00 hours spring/summer).

Primary Responsibilities

  • Primary focus is the overall project and document management of contractual documents which include Statements of Work, Change Orders, Amendments, Letters of Intent, and business terms within the Master Services Agreement.
    • Work with Legal, Sales/Client Services, Solution Strategy and various subject matter experts within the organization (as needed) to ensure all legal, business and compliance risks have been resolved
    • Ensure that the necessary internal approvals from management have been obtained
    • Responsible for editing the proposed contract documents as needed according to the approvals and/or feedback received
    • Project manage the timeline to support the negotiation of contracts with the client on behalf of the organization
    • Review, edit and draft contractual documents as needed, which includes Statements of Work, Change Orders, Amendments, Letter of Intent and business terms within the Master Services Agreement
    • Actively manages all client contracts and changes
  • Secondary responsibility to function as one of the governance process administrators (GREAT) to include hosting the GREAT call, preparing and publishing agendas for each GREAT call, securing verbal and written governance approvals via established processes, managing and processing approval requests via the GREAT mailbox, and other duties as assigned.

Specific qualifications

  • A minimum of 5 years of relevant work experience
  • Bachelor’s degree or equivalent work experience
  • Ability to draft, review, and redline contractual documents at a high-volume capacity
  • Ability to distinguish between various Solution offerings and what contract should be used
  • Able to demonstrate a high-level of literacy with strong English communication skills
  • Critical thinker and problem-solver
  • Thrives in a fast-paced environment
  • Able to work independently with little or no direction
  • Advance experience with MS Office and G-suite
  • Contact Center Operations and Paralegal experience highly preferred
  • Understands basic elements that form a contract
  • Has demonstrated the capability of performing all job duties of managing business contracts preferably in the BPO industry

Join our team and apply now!

At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity