IT Service Delivery Engineer
📌 Location: Zenica
About the Role:
Join us as a Local IT Support Specialist! In this position, you will support our employees in Zenica with resolving issues related to hardware, software, and workplace tools, and be involved in international adaptation processes. Your responsibilities include:
- Providing ongoing administrative support in the field of IT hardware and software systems
- Supporting applications and technologies specific to the project
- Updating security and procedural standards in the field of systems
- Managing desktops, printers, servers, software, resource inventory, and network services
- Being responsible for technical documentation
- Acting as the point of contact for local businesses in all IT related matters
What we expect:
- Experience in IT support within a business environment (international company preferred)
- Experience in administering tools: laptops, servers, workstations, hardware/software, cabling, etc.
- Good knowledge of Service Desk, incident management, and reporting tools
- Bachelor's degree in IT, Computer Science, or a related field
- Very good command of English (a must) for easy communication
- Knowledge of network technologies, mobile phones, and fixed networks
- Good knowledge of MS Windows environments, DHCP, DNS & WINS
- Experience in call center environments or CRM systems support is a plus
- Ability to set priorities and work under time pressure
What's in it for YOU?
- Permanent contract from the start
- Weekends off – enjoy your free time
- Standard working hours (Monday to Friday, 8:00 AM – 4:30 PM)
- Highly competitive compensation
- Continuous skill development and learning opportunities
- Career growth in an international setting
- Collaboration with global experts and knowledge exchange
- Supportive work environment and a welcoming team culture
What life at Transcom is like!
At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.
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