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Global Server Administration Administrator (m/f)
The Global Server Operations Systems Administrator IV is responsible for installation, maintenance and support of server infrastructure to ensure the operation of global systems in order to provide performance and availability for its users, such as staff, customers and suppliers, as well as attending incidents related to the technology vertical in a timely manner. Additionally works hand in hand with Engineering departments to collaborate on the optimization of previous designs and or new platform implementations.
Global Server Administration Administrator (m/f)
Main Responsibilities:
- Manages and resolves Systems P1/P2 incidents and outages
- Provide assistance on P3 multi user incidents, if required
- Handles technical escalations from Systems Administrator III
- Responsible for providing, planning, conducting and directing the analysis of highly complex business initiatives to be actioned upon.
- Provide technical support and resolve requests around the System’s technology verticals.
- Acts as Level 3 escalation on site and on call support within the internal IT Server Operations team for high severity issues, VIP service requests, projects or vendors.
- Work hand in hand with other technology teams to provide solutions to end user needs.
- Documentation and Implementation of Standard and Normal Changes, as well as Emergency Changes.
- Assess technology stack operating procedures and creates proper documentation to enable a framework for Systems Administrator II and III to follow.
- Work along other teams to plan and deploy major patches and/or upgrades to the entire multitiered Infrastructure environment stack.
- Perform peer reviews for Method of Procedure and enforce Policies and standardization.
- Operates highly complex tasks on VMWare, ESXi, Horizons, Storage and Physical Server platforms and supports System Administrator II/III on similar tasks if required.
- Addresses identified vulnerabilities within the platforms and assess the resolution of them along with the creation of a plan for global mitigation
- Configure System settings as per global policies and standardization.
- Operate VCenter and ESXi Instances, configure and operate DNS, DHCP, Active Directory, NTP, Shared Folder Services, Proxies, Windows Operating Systems, and related technologies.
- Provides Support to Global Security Audits acting as POC from IT Server Operations Team within the Auditor Interviews and evidence asks. Overviews evidence collected to be provided by the team to auditors.
- Collaborate with Engineering New Client Launches and new technology projects (tasks), enabling new business and features.
- Perform other project related duties as requested by management, performs hardware and software maintenance on servers devices/ cloud, virtual services.
- Acts as mentor to Systems Administrator III.
Specific Qualifications:
- vCenter & ESXi Strong knowledge and practice background
- Windows Active Directory strong knowledge and practice background
- Windows Infrastructure Services: DHCP, DNS, DFS, WSUS, NTP, WSFC, Certificates.
- Strong troubleshooting knowledge and understanding for multi-tiered architecture.
- Strong Linux Administration: administration, maintenance, deployment, upgrades.
- Powershell Scripting and Bash Shell Scripting.
- Storage SAN and VirtualSan knowledge and practice background.
- Cisco UCS and Dell Servers Knowledge (VxRail + HyperConverge/Hyperflex)
- Strong Cloud Technologies knowledge (GCP, Azure, AWS) .
- Miscellaneous Application Services; Proxy, Webserver, SFTP, Postfix, etc.
- DevOps Technologies Knowhow (Docker/Kubernetes/Containers/etc.)
Skills:
- B2 - English Written and verbal communication skills.
- Problem-solving and decision-making skills.
- Excellent communication and interpersonal skills
- Teamwork and Remote Work skills.
- Ability to respond to External & Internal requests
- Fast adaptation to technology changes
- Schedule Flexibility (including On Call Shift Rotation)
Education / Experience and Knowledge:
- Bachelor in Computer Science or Information Systems degree. (desirable)
- VCP - VMWare Certified Professional (desirable)
- MCP - Microsoft Certified Professional(desirable)
- VCP DTM - VMWare Certified Professional Desktop and Mobility (desirable)
- Experience in Virtualization, VMWare and Virtual Desktop Environments
- Experience in Microsoft Windows, Active Directory and entire Windows Stack.
- Infrastructure Management, Physical Servers, Physical Storage, etc.
- Strong Knowledge in Cloud interaction in any/all of these technologies: GCP, Azure, AWS.
- Minimum of 6+ years of experience in a systems development role.
Join our team and apply now!
At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability.
Equal Opportunity Employer
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity
