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Ovaj oglas je istekao 18.11.2021. i više nije aktivan.
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Ovaj oglas je istekao 18.11.2021. i više nije aktivan.
Sadržaj oglasa prikazan je isključivo u informativne svrhe.
Trenutno aktivne oglase pogledajte na www.posao.hr.
Quality Assurance Agent (m/f )- Dutch language
Oglas je istekao
Poslodavac:
Kategorija:
Mjesto rada:
Sarajevo
Rok prijave:
18.11.2021.
DDC MLS is part of the DDC Group, which employs more than 4,500 employees located in 12 locations around the world. DDCGroup provides its services in the global market with incomparable structure and consistency of its business.
DDC MLS currently has an open position for Quality Assurance Agent in Sarajevo!
DDC MLS currently has an open position for Quality Assurance Agent in Sarajevo!
Quality Assurance Agent (m/f)- Dutch language
Key Responsibilities:
- Implement the Quality Control procedure tailored for Customer Support team on a daily basis
- Provide coaching to all agents
- Provide training to new agents and refresher training when necessary
- Strive to ensure customer satisfaction is maintained at all times
- Prevent error reoccurrence
- Provide assistance with more difficult queries
- Improve the overall quality of the team
- Ensure proper management and control of all company assets, tools, documentation, software, intellectual property
- Provide input to Operations Manager on desirable modifications and enhancements
- Knowledge and adherence to DDC security policies
- Meet service level standards for timeliness and accuracy
Experience:
- Experience in analyzing information
- Experience in personal organization and ability to prioritise and carry out multiple tasks
- Proficient in Microsoft Office tools and Windows operating systems
- Proven experience in reading and understanding documentation written in ENGLISH and specific language (DUTCH) required for their job position
- Experience in recording and organizing all necessary documentation to memorialize the implementation, maintenance and effectiveness of the QA Program
- Proven experience in the operation and use of a standard alphanumeric keyboard
- Experience in speaking clearly and exercising good judgment
Knowledge and skills:
- Effective communication skills
- Excellent planning, observation, written and organization skills
- Realistic scheduling and observance of deadlines
- Ability to prioritize and work independently
- Must be able to multi-task, be detail-oriented
- Ability to work collaboratively in a team-based environment
- Ability to be flexible and exhibit a positive attitude towards change and improvement
- Integrity, creativity, intellectual curiosity, high standards, persistence, and achievement oriented
- Excellent customer support industry knowledge
- Excellent English and Dutch writing and speaking skills Interested applicants should forward their applications to:
If you are interested to join our team, we encourage you to share your background, interests and ambitions with us. All interested in this position can apply by sending CV on email: [email protected].
