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Customer Service Advisor - Spanish language (f/m)
DDC MLS currently has an opportunity for you in Sarajevo!
Customer Service Advisor - Spanish language (f/m)
Key Responsibilities:
- The key accountabilities for this role are:
- Handling incoming calls, email, chat from existing customers, dealing with any enquiries they may have, striving for a first contact resolution.
- Responding to all enquiries in a professional, courteous and friendly manner.
- Build rapport with the customer to provide a best-in-class customer service experience.
- Maintaining customer information and records in line with the DPA and our internal Information Management Security processes.
- Work towards agreed KPIS and performance behaviours
- Liaising with back-office departments and the client to achieve a positive outcome and experience for every customer.
- Any other duties in line with business requirements
Experience:
- Proven customer support/service industry or call centre experience
- Experience in strong phone contact handling skills and active listening
- Familiarity with CRM systems and contact centre technology
- Customer orientation and ability to adapt/respond to different types of characters
- Experience in problem-solving, mediation and conflict resolution and complaint resolution techniques
Knowledge and skills:
- Excellent customer care skills.
- Be a professional ambassador of both DDC MLS and our client
- Be clear and friendly on the telephone, actively listening and speaking confidently
- Good teamwork skills and the ability to work within a fast-paced environment unsupervised.
- The ability to work quickly and accurately under pressure.
- A professional attitude when dealing with customers.
- Flexible and adaptable.
- Knowledgeable of the e-commerce industry
- A genuine passion for helping others.
- Ability to work to targets.
- Be comfortable with computers & tech.
- Proven experience/evidence in understanding and interpreting written documents in Spanish (minimum knowledge at B2 level)
Location: Sarajevo
You can send your applications and CVs to: [email protected]